Shipping policy

Shipping Conditions

Important: Dear meriphora customers,

Due to high demand, delivery times may occasionally be delayed. We do our best to process and ship every order as quickly as possible.

Current delivery time is usually 2–8 working days after your order has been processed, excluding weekends and public holidays.

Once your order has been shipped, you will receive a shipping confirmation with tracking information. You can use the tracking details provided to check the status of your shipment online.

Free Shipping

Enjoy free standard shipping when your item total after discounts reaches the minimum for your delivery country:

United States: US$100 or more
Australia: A$150 or more
United Kingdom: £100 or more
Switzerland: CHF 60 or more

No shipping code is needed. Orders below these amounts are charged the standard shipping rate shown at checkout. Shipping availability and charges for other destinations are shown at checkout.

Order Processing

After placing your order, please allow time for processing before your shipment is handed over to the shipping carrier.

During busy periods, launches, sales, or seasonal peaks, processing and delivery times may take slightly longer than usual.

Incorrect Address Information

Please make sure your shipping address is complete and correct before placing your order.

MERIPHORA is not responsible for delays, failed deliveries, or returned parcels caused by incorrect or incomplete address details.

Unclaimed or Refused Packages

Refusing delivery or not collecting a parcel does not by itself clearly notify us of withdrawal. Please tell us if you wish to withdraw. For a valid statutory withdrawal, we do not impose handling penalties or retrospectively charge shipping that was free at purchase. Other costs are considered only where lawful and previously disclosed. Your mandatory consumer rights remain unaffected.

Returns

We offer 30-day free returns in addition to mandatory consumer rights. EU consumers have a statutory 14-day right of withdrawal without giving a reason, including for ordinary activewear, sale items and pre-orders. Normal inspection and trying on do not remove this right; missing tags or packaging are not an automatic exclusion.

Use Withdraw / return an order or email support@meriphora.com. After your request, we provide the country-specific return address and a prepaid return label or arrange the return at our expense. You do not need to wait for approval or instructions to notify us of statutory withdrawal.

For full statutory withdrawal, we refund the payments received, including our least expensive standard delivery charge, without undue delay and within 14 days of your notice. We may withhold the refund until we receive the goods or evidence of their dispatch, whichever happens first, unless we offer to collect them. Express-delivery upgrades need not be refunded. No restocking fee or clawback of free shipping applies.

See Right of withdrawal and return conditions for deadlines, the additional voluntary return conditions and the optional withdrawal form. Rights concerning faulty or incorrectly supplied goods remain unaffected.