FAQ
About meriphora
What makes meriphora different?
meriphora is built around one clear promise: ultra-soft activewear for women who want to feel as good in their clothes as they look. In a world of activewear that often feels interchangeable, we focus on the feeling you remember first: softness on the skin, shape without pressure, and pieces that move with your day.
What does ultra-soft activewear mean?
Ultra-soft means the fabric should feel beautiful the moment it touches your skin. It should support your body without making you feel squeezed, restricted, or distracted. meriphora pieces are made to feel soft enough for slow days and polished enough for the way you want to carry yourself.
What is meriphora Ultra Soft™ fabric?
meriphora Ultra Soft™ is our signature nylon-spandex blend, made from 74% nylon and 26% spandex. It is designed for flexible stretch, supportive movement, and a smooth second-skin feel that softly defines your silhouette.
Is meriphora only for workouts?
No. meriphora is made for movement, but not only for the workout itself. Wear it for training, Pilates, walks, errands, travel, lounging, and the quiet in-between moments when you still want to feel put together.
Fit & Sizing
How do I choose the right size?
Use the size guide on the product page and compare your measurements with the recommended ranges. If you are between sizes, choose the smaller size for a more sculpted fit or the larger size for a softer, more relaxed feel.
Does meriphora fit true to size?
Most pieces are designed to fit true to size with a supportive, body-hugging feel. If a specific piece fits differently, we will mention it on the product page.
What if I am between two sizes?
If you prefer more compression and a closer fit, size down. If you prefer more ease around the waist, bust, or hips, size up.
Are the pieces suitable for high-intensity workouts?
Many meriphora pieces are made for gym training, strength sessions, Pilates, and everyday movement. For high-impact workouts, choose the level of support that fits your activity, especially for bras and tops.
Materials & Care
How should I care for my meriphora piece?
With the right care, your meriphora piece stays soft, smooth, and beautifully fitting for longer.
How do I keep the softness?
- Turn it inside out.
- Wash below 30°C.
- Use a gentle cycle.
- Leave space in the machine.
- Do not tumble dry, bleach, iron, or dry clean.
Can I tumble dry, bleach, iron, or dry clean my piece?
No. High heat and harsh treatments can damage the stretch fibers and affect the fabric's softness, shape, and finish.
Will the colours fade?
Washing inside out, below 30°C, on a gentle cycle helps preserve colour and keeps your piece looking its best.
Orders
How do I know if my order was successful?
After placing your order, you will receive an order confirmation email. If you do not see it, check your spam or promotions folder.
Can I change or cancel my order?
You can request cancellation through Withdraw / return an order until the item is fulfilled. For changes, contact us promptly with your order number. Processing or shipping does not remove an applicable statutory right of withdrawal; EU consumers can also withdraw before delivery. See Right of withdrawal and return conditions.
I entered the wrong shipping address. What should I do?
Contact us immediately. If the order has not shipped yet, we may be able to update the address. Once shipped, we cannot guarantee changes.
Can I add another item to my order?
Once an order has been placed, we usually cannot add items to it. You can place a separate order for the additional item.
Shipping & Delivery
Where do you ship?
We ship to selected countries and regions shown at checkout. Available shipping destinations may vary over time.
How long does shipping take?
All in-stock items are typically processed within 3-5 business days. Standard shipping usually takes 6-14 business days after your order has been marked as shipped. Delivery estimates begin after processing is complete.
Do you offer free shipping?
Enjoy free standard shipping on orders of US$70 or more after discounts, to supported destinations. The minimum is converted automatically into your checkout currency and can change with exchange rates.
No shipping code is needed. Below this minimum, the standard shipping rate shown at checkout applies. Your delivery address determines shipping availability and the final rate.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information.
My tracking has not updated. What should I do?
Tracking can take some time to update after dispatch. If there is no movement for several business days, contact us and we will help check the status.
Do I have to pay customs or import fees?
Depending on your country, customs duties, taxes, or import fees may apply. These charges are set by local authorities and are usually the customer's responsibility unless stated otherwise at checkout.
What happens if my package is returned to sender?
Refusing delivery or not collecting a parcel does not by itself clearly notify us of withdrawal. Please tell us if you wish to withdraw. For a valid statutory withdrawal, we do not impose handling penalties or retrospectively charge shipping that was free at purchase. Other costs are considered only where lawful and previously disclosed. Your mandatory consumer rights remain unaffected.
Returns & Exchanges
What is your return policy?
We offer 30-day free returns from delivery of the last item in your order, in addition to your statutory rights. EU consumers have a 14-day right of withdrawal without giving a reason. Normal inspection and trying on are allowed; original tags and packaging are not an automatic condition of statutory withdrawal. Additional condition requirements apply only to our voluntary offer outside the statutory period. See Right of withdrawal and return conditions.
How do I request a return?
Use Withdraw / return an order to sign in with your order email address and verification code, or email support@meriphora.com. After your request, we send your country-specific return address and a prepaid label or arrange a return at our expense. Do not send goods to our business address. A statutory withdrawal notice is effective without waiting for approval or return instructions.
Can I exchange an item for another size, color, or product?
We do not process direct exchanges. If you would like a different size, color, or item, please return your original purchase according to the return instructions and place a new order.
Are sale items returnable?
Yes. Our ordinary clothing remains returnable even when discounted or sold as a pre-order. A discount alone does not remove statutory withdrawal rights. Any legally valid exception must specifically apply and be disclosed before purchase. See Right of withdrawal and return conditions.
How long does a refund take?
For statutory withdrawal, we refund without undue delay and within 14 days after your notice. We may withhold the refund until the goods or evidence of dispatch arrive, whichever comes first, unless we offer to collect them. Full withdrawal includes the least expensive standard outbound delivery charge; express upgrades need not be refunded. For voluntary returns outside the statutory period, we refund the returned items within 14 days of receiving them. Refunds use your original payment method; your bank may take additional processing time. See Right of withdrawal and return conditions.
What if I received a damaged or wrong item?
Please contact support@meriphora.com promptly with your order number, a description and photos where possible. There is no five-day reporting deadline that limits your statutory rights. Where applicable, we provide the remedies required by consumer law without charging the necessary return shipping costs. See Your legal guarantee rights.
Payments & Support
What payment methods do you accept?
Available payment methods are shown at checkout and may include credit cards, debit cards, and supported digital payment options.
Can I use more than one discount code?
Usually, only one discount code can be used per order unless stated otherwise.
I forgot to use my discount code. Can it be applied after purchase?
Discount codes usually cannot be applied after an order has been placed. You can use the code on a future order if it is still valid.
How do I contact customer support?
You can contact us through the contact page or by email at support@meriphora.com. If your question is order-related, please include your order number so we can help you faster.
How can I stay updated?
Subscribe to the newsletter and follow meriphora on social media for new drops, restocks, styling inspiration, and brand updates.