Refund policy
Last updated: 30 September 2026
We want you to feel comfortable with your purchase. We offer 30-day free returns, in addition to any statutory consumer rights that apply to your order.
1. EU statutory right of withdrawal
If you are a consumer in the European Union purchasing online, you have the right to withdraw from your purchase without giving a reason within 14 days after the day you, or a third party you nominate other than the carrier, receive the goods. If goods from one order are delivered separately, the period starts after the last item is received. If the deadline falls on a weekend or public holiday, it extends to the next working day.
You may also exercise this right before delivery, including for pre-orders. The withdrawal deadline concerns your notification to us; you do not need to wait for our approval or return instructions before notifying us.
2. How to notify us
Use Withdraw / return an order to open your customer account, sign in using your order email address and the verification code, select the order and items, and confirm your cancellation or return request. You will receive an acknowledgment by email. You do not need to have created an account before placing the order.
You can also notify us by an unequivocal statement, such as an email to support@meriphora.com, or a letter to meriphora by NAVGRAPHY, Neumattstrasse 11, 5070 Frick, Switzerland. This business address is for correspondence, not for returning goods. Include your name, order number if available, the items concerned and your contact details so we can identify your purchase. Giving a reason is not required. The model form below is optional.
If the online request is unavailable for your order, contact us by email within the applicable deadline. A timely withdrawal notice remains valid regardless of any review or approval step in our return system.
3. Returning the goods
After notifying us of your statutory withdrawal, send the goods back without undue delay and no later than 14 days after that notification. The deadline is met if you dispatch the goods before it expires.
The return destination depends on the country of your order. After receiving your request, we will send the appropriate return address, instructions and a prepaid return label or arrange a return at our expense. Please use the destination we provide rather than our business address. You do not need a return address to submit your withdrawal notice. If our instructions or label are delayed, contact us; we will not penalise you for a delay caused by us.
Return shipping is free when you use the return method we provide. Please retain your dispatch receipt or other proof of return.
4. Refunds for statutory withdrawal
For withdrawal from the entire purchase, we will reimburse the payments received, including the cost of our least expensive standard delivery option. Extra charges for an express or other upgraded delivery option do not have to be reimbursed. We will not retrospectively charge shipping that was free at purchase or impose a restocking or withdrawal fee.
We will reimburse you without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods back or you provide evidence that they have been sent back, whichever happens first. If we offer to collect the goods, this withholding does not apply.
Refunds use the same payment method as the original purchase, unless you expressly agree otherwise, without a refund fee. Your payment provider may need additional processing time to display the credit. If you return only part of an order, delivery charges are refunded where applicable law requires.
5. Trying on, condition and exclusions
You may inspect and try on ordinary clothing as you would in a shop to establish its nature, characteristics and fit. Please handle it carefully and return tags and packaging where possible. Missing packaging or a detached tag does not automatically remove your statutory withdrawal right.
You are responsible only for diminished value caused by handling beyond what is necessary to inspect the goods, where the law permits and the required withdrawal information was provided. Wearing an item for a workout, washing it or damaging it can go beyond normal inspection. Any deduction must reflect the actual diminished value, rather than a fixed penalty.
Ordinary activewear, sale items and pre-orders are not automatically excluded from statutory withdrawal. We do not apply a blanket hygiene exclusion to bras, tanks, leggings or pants. Any legally valid exception must be specifically applicable and disclosed before purchase. Your statutory rights concerning faulty or incorrectly supplied goods remain unaffected.
6. Our additional 30-day free returns
We accept return requests within 30 days after delivery of the last item in your order. If the last day falls on a weekend or public holiday, the window extends to the next working day. For requests outside an applicable statutory withdrawal period, our voluntary offer requires items to be unworn apart from careful trying on, unwashed and unused, with original tags and packaging and any supplied protective liners intact. These additional conditions do not restrict your statutory rights.
Request your return through your customer account or email us. We will provide country-specific return instructions and a prepaid return label or arrange a return at our expense. For a voluntary return, dispatch the goods within 14 days after receiving the return instructions and label. We refund the returned items to the original payment method within 14 days after receiving them. Original outbound delivery charges need not be refunded under the voluntary offer, unless statutory rights require it.
7. Faulty, damaged or incorrect goods
Please contact support@meriphora.com promptly if something is wrong. Your order number, a description and photographs where possible help us resolve the issue. This request for prompt contact does not impose a five-day deadline or limit your statutory legal guarantee or other consumer rights.
Where applicable, remedies such as repair or replacement, a price reduction or a refund are provided under the relevant consumer law, without charging you the necessary return shipping costs. See Your legal guarantee rights.
8. Exchanges and delivery issues
We do not offer direct exchanges. To choose another size, colour or item, return your original purchase and place a new order.
Refusing delivery or not collecting a parcel does not by itself clearly notify us of withdrawal. Please tell us that you wish to withdraw. We will not impose handling penalties or shipping clawbacks for a valid statutory withdrawal. Any costs outside statutory withdrawal are considered only where lawful and previously disclosed.
If your parcel does not arrive, contact us so we can investigate and provide the remedies required by applicable law. Your consumer rights are not conditional on a carrier first confirming a loss.
9. Optional model withdrawal form
Complete and send this form only if you wish to withdraw. You can copy it into an email to support@meriphora.com.
To: meriphora by NAVGRAPHY, Neumattstrasse 11, 5070 Frick, Switzerland; support@meriphora.com.
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Goods / order number:
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s), only if this form is submitted on paper:
(*) Delete as appropriate.
10. Contact and mandatory rights
meriphora by NAVGRAPHY
Neumattstrasse 11
5070 Frick
Switzerland
Email: support@meriphora.com
The address above is our business and correspondence address. The country-specific goods return address is supplied after your request. Nothing in this policy limits mandatory consumer rights in your country.