FAQ

About meriphora

What makes meriphora different?

meriphora is built around one clear promise: ultra-soft activewear for women who want to feel as good in their clothes as they look. In a world of activewear that often feels interchangeable, we focus on the feeling you remember first: softness on the skin, shape without pressure, and pieces that move with your day.

What does ultra-soft activewear mean?

Ultra-soft means the fabric should feel beautiful the moment it touches your skin. It should support your body without making you feel squeezed, restricted, or distracted. meriphora pieces are made to feel soft enough for slow days and polished enough for the way you want to carry yourself.

What is MeriCloud™ Fabric?

MeriCloud™ Fabric is our signature ultra-soft nylon-spandex blend, made from 74% nylon and 26% spandex. It is designed for flexible stretch, supportive movement, and a smooth second-skin feel that softly defines your silhouette.

Is meriphora only for workouts?

No. meriphora is made for movement, but not only for the workout itself. Wear it for training, Pilates, walks, errands, travel, lounging, and the quiet in-between moments when you still want to feel put together.

Fit & Sizing

How do I choose the right size?

Use the size guide on the product page and compare your measurements with the recommended ranges. If you are between sizes, choose the smaller size for a more sculpted fit or the larger size for a softer, more relaxed feel.

Does meriphora fit true to size?

Most pieces are designed to fit true to size with a supportive, body-hugging feel. If a specific piece fits differently, we will mention it on the product page.

What if I am between two sizes?

If you prefer more compression and a closer fit, size down. If you prefer more ease around the waist, bust, or hips, size up.

Are the leggings squat-proof?

Our leggings are designed to give coverage during movement. For the best result, choose the correct size and make sure the fabric is not overstretched.

Are the pieces suitable for high-intensity workouts?

Many meriphora pieces are made for gym training, strength sessions, Pilates, and everyday movement. For high-impact workouts, choose the level of support that fits your activity, especially for bras and tops.

Materials & Care

How should I wash my meriphora pieces?

Wash inside out on a gentle cold cycle with similar colors. Avoid fabric softener, bleach, and harsh detergents.

Can I tumble dry meriphora activewear?

We recommend air drying. High heat can damage stretch fibers and reduce the lifespan of the garment.

Can I iron the pieces?

No. Activewear fabrics usually do not need ironing, and heat can damage the material.

How do I keep the fabric soft?

Wash gently, avoid fabric softener, and air dry. Fabric softener can coat performance fibers and reduce breathability.

Will the colors fade?

Following the care instructions helps preserve the color. Wash cold, avoid direct high heat, and keep darker colors separate from light garments.

Orders

How do I know if my order was successful?

After placing your order, you will receive an order confirmation email. If you do not see it, check your spam or promotions folder.

Can I change or cancel my order?

If your order has not been processed yet, we may be able to help. Contact us as soon as possible with your order number. Once an order has been processed or shipped, it can no longer be changed or cancelled.

I entered the wrong shipping address. What should I do?

Contact us immediately. If the order has not shipped yet, we may be able to update the address. Once shipped, we cannot guarantee changes.

Can I add another item to my order?

Once an order has been placed, we usually cannot add items to it. You can place a separate order for the additional item.

Shipping & Delivery

Where do you ship?

We ship to selected countries and regions shown at checkout. Available shipping destinations may vary over time.

How long does shipping take?

All in-stock items are typically processed within 3-5 business days. Standard shipping usually takes 6-14 business days after your order has been marked as shipped. Delivery estimates begin after processing is complete.

Do you offer free shipping?

Yes. We offer free shipping on orders over 100.-. Orders below 100.- may be subject to standard shipping costs, which are shown at checkout before you complete your purchase.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information.

My tracking has not updated. What should I do?

Tracking can take some time to update after dispatch. If there is no movement for several business days, contact us and we will help check the status.

Do I have to pay customs or import fees?

Depending on your country, customs duties, taxes, or import fees may apply. These charges are set by local authorities and are usually the customer's responsibility unless stated otherwise at checkout.

What happens if my package is returned to sender?

If your package is returned because of an incorrect address, failed delivery, refusal, or unpaid customs fees, contact us. Return shipping and handling costs may be deducted from your refund where applicable.

Returns & Exchanges

What is your return policy?

We offer a voluntary 30-day return period from the date your order is delivered. Items must be unworn, unwashed, unused, with all original tags attached and original packaging included. Hygiene liners and protective seals must remain intact where applicable. Please check the Right of withdrawal page for the full return conditions before sending anything back.

Can I exchange an item for another size, color, or product?

We do not process direct exchanges. If you would like a different size, color, or item, please return your original purchase according to the return instructions and place a new order.

Are sale items returnable?

Certain items may be marked as non-returnable. Sale or discounted items may have different return conditions and cannot be returned if they are marked as non-returnable, unless they are faulty, damaged, or incorrect. Please check the product page and Right of withdrawal page before purchasing.

How long does a refund take?

Once your return is received, inspected, and approved, the refund will be issued to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank or card provider. Original shipping charges are non-refundable unless the return is due to our error or a faulty item.

What if I received a damaged or wrong item?

If your order arrives damaged, defective, or incorrect, please contact us within 5 working days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging so we can review the case and help resolve it.

Payments & Support

What payment methods do you accept?

Available payment methods are shown at checkout and may include credit cards, debit cards, and supported digital payment options.

Can I use more than one discount code?

Usually, only one discount code can be used per order unless stated otherwise.

I forgot to use my discount code. Can it be applied after purchase?

Discount codes usually cannot be applied after an order has been placed. You can use the code on a future order if it is still valid.

How do I contact customer support?

You can contact us through the contact page or by email at support@meriphora.com. If your question is order-related, please include your order number so we can help you faster.

How can I stay updated?

Subscribe to the newsletter and follow meriphora on social media for new drops, restocks, styling inspiration, and brand updates.